Privacy Policy
Last updated: May 2026
At cloudy-bloom, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, and any other details you provide when filling out forms on our website
- Service Preferences: Information about which services interest you, dietary requirements, and scheduling preferences
- Communication Records: Records of correspondence between you and our team
- Technical Data: IP address, browser type, operating system, and browsing behaviour on our website
- Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy for details)
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide the services you request
- To schedule and manage bookings for cooking classes, private chef services, and other offerings
- To communicate with you about your bookings, including confirmations and reminders
- To improve our website and services based on user feedback and behaviour
- To send you marketing communications (only with your consent)
- To comply with legal obligations
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: Processing necessary to fulfil our contractual obligations to you
- Consent: Processing based on your explicit consent, which you can withdraw at any time
- Legitimate Interests: Processing necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Processing necessary to comply with applicable laws
4. Data Sharing
We do not sell your personal information. We may share your data with:
- Service Providers: Third parties who assist us in operating our website and delivering services (e.g., payment processors, email services)
- Professional Advisers: Accountants, lawyers, and other professionals when necessary
- Legal Authorities: When required by law or to protect our legal rights
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typically:
- Enquiry data: 2 years from last contact
- Booking records: 7 years for accounting purposes
- Marketing preferences: Until you withdraw consent
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected].
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
8. International Transfers
Your information may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
cloudy-bloom
42 Clerkenwell Road
London EC1M 5PS
Email: [email protected]
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